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OUR PROCESS
When you reach out - whether by email, phone or enquiry form - our team responds within 24 hours to begin shaping your project journey. We will arrange a site visit at a time that suits you, where our specialists meet you in person to understand your vision, offer tailored guidance, and provide expert insight into the best way to achieve your goals.
Following this consultation, we prepare a detailed, formal quotation outlining all inclusions, exclusions, and terms, ensuring complete clarity and confidence. We then give you the space to consider your options before reconnecting with a personal follow‑up call to answer any final questions and confirm the perfect time to commence your project.
QUESTIONS AND ANSWERS
HOW FAR IN ADVANCE SHOULD I BOOK?
Most jobs are best booked 1–3 weeks in advance and sometimes up to 8 - 12 weeks, especially during peak seasons. However, if you have an urgent or time‑sensitive request, our team will always do our best to accommodate you as quickly as possible.
ARE YOUR TEAM MEMBERS QUALIFIED AND EXPERIENCED?
Absolutely. Our team is a carefully curated blend of qualified arborists forestry conservation professionals and highly experienced groundsmen, each bringing deep technical knowledge and years of hands‑on expertise. This ensures every project is delivered safely, efficiently, and to an exceptional standard.
DO YOU PROVIDE FREE QUOTES?
Yes - we offer complimentary, no‑obligation quotes. Our team visits your site, assesses your needs, and provides a detailed, transparent quote so you know exactly what’s included.
WHAT HAPPENS DURING THE SITE VISIT?
Your arborist or forestry conservation specialist will meet you on‑site at the agreed time to understand your goals, assess the trees or vegetation, and offer expert recommendations. This is your chance to ask questions, explore options, and get professional guidance tailored to your property.
DO YOU HANDLE CLEAN-UP AND WASTE REMOVAL?
Yes. We pride ourselves on leaving your property tidy and presentable. All debris, branches, and green waste can be removed as part of the service, or we can leave mulch or firewood on‑site if you prefer.
ARE YOU INSURED?
Absolutely. We carry full public liability insurance and operate under strict safety standards. You can have complete confidence that your property - and our team - is protected at every stage of the job.
WHAT IF UNEXPECTED ISSUES ARISE DURING THE JOB?
If something unforeseen occurs, we communicate with you immediately. We uphold strict transparency, fairness, and integrity in our pricing and decision‑making, ensuring there are no surprises.
CAN YOU ADVISE ME ON THE BEST LONG-TERM CARE FOR MY TREES?
Absolutely. Our arborists and forestry conservation specialists can provide personalised maintenance plans, plant releasing and pruning cycles, and expert guidance to keep your trees healthy, safe, and looking their best year‑round.
DO YOU WORK IN ALL WEATHER?
We operate in most conditions, but safety is our first priority. If weather creates unsafe working conditions, we will reschedule your job promptly and keep you fully informed.
DO I NEED TO BE HOME DURING THE JOB?
Not always. As long as we have safe access to the site, our team can carry out the work and keep you updated throughout.
WHEN DOES THE CLOCK START?
Our time starts from the moment our team is on the move - whether they are driving to your place, collecting materials needed for your job, or heading out from the workshop. For after‑hours call‑outs, the clock begins when our on‑call team leaves home. This ensures we can cover travel, preparation, and the resources needed to deliver a high‑quality job from the moment we’re underway.
WHEN DOES THE CLOCK STOP?
Billable time concludes once we leave your place and complete the final job notes. If we need to return equipment to the workshop or drop gear back to a supplier as part of closing out the job, the clock stops as soon as that is done. For after‑hours work, time finishes when our on‑call team arrive back home.
We are committed to being fair and reasonable in everything we do, and we always work with integrity - especially when it comes to pricing. We do our very best to stick to the quoted price wherever possible, and if anything, unexpected arises, we communicate openly so there are no surprises.